Frequently Asked Questions

PAYMENT

1. Which payment methods does Platesmith Group online shop offer?

To bring you the best online shopping experience, we offer multiple payment methods:

  • Credit/ Debit Card (Visa/Mastercard)
  • Online Banking
  • Direct Bank Transfer (For company purchase only with Letter of Undertaking)
  • Local Order (For government purchase only)

All online banking and credit/debit card payment are processed by SenangPay, a leading Malaysia online payment gateway provider via their secure payment system.

 

2. Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within an SenangPay secure environment. We do not retain your credit card information before and after your order is completed; it is submitted directly to our secure payment processor server.

 

3. Can I use a credit card which is not under my name to place an order?

We can assist you in this case; however, it is not encouraged in terms of transaction safety. If you want to use a credit card which is not under your name, please contact us through hello@platesmith.com.my so we can provide you assistance. We may need you to send us a copy of the cardholder’s ID and credit card.

 

4. Where can I request an official tax invoice?

When you purchase online here, you will be sent an official tax invoice to your email for GST claim. If you having any issue, please send your request to hello@platesmith.com.my. We will assist you right away.

 

5. How can I know if my payment was successful or fail?

An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed. You also will be receiving your payment status notification via SMS after payment has been completed.

 

6. Why was my order charged wrong amount?

Your order might subject to 6% GST. If your order was indeed charged wrong amount, please contact us at hello@platesmith.com.my. We will assist you right away.

 

 

ONLINE PURCHASE, SEAT CONFIRMATION & REDEMPTION

1. If I already made the payment does that means I have secured my seat?

No. You have to do a reservation to confirm your seat. You need to check with our restaurant’s staff on the availability of seat at your preferred branch outlet after you made the online purchase and payment. We recommend you to do reservation first and then make the online purchase & payment to secure your seat. This is a way to ensure your Ramadhan buffet reservation is SECURED.

 

2. Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email and SMS right after you have placed your order.
We will also send email and SMS notifications to keep you updated frequently on your order status.

 

3. How do I make reservation?

For reservation, you can call our outlet at 03-4144 2066 or our friendly operations executive at 018-399 6066.

 

4. Can I cancel my online purchase?

No cancellation will be accepted after the payment has been made. You may amend the reservation date and time but of course it’s all subject to availability.

 

5. How do I do redemption for my Ramadhan Buffet purchase?

Okay the process is simple. After you have made a reservation, you need to make a purchase online to secure your reservation. After the payment has been completed, you will receive an e-mail from us containing the details of the purchase.

Please print and present the receipt when you come to dine as per your reservation. Our staff will make necessary billing on that day and issue you with computer generated receipt. If you having difficulties printing the online purchase receipt, just let us know the ORDER NUMBER and we will be happy to assist you.

 

6. Do you offer any special corporate rate?

Yes. We do have special discount for corporate and group. Check out the product page for complete details. For further information, please call our friendly operations executive at 018-399 6066 or  email at hello@platesmith.com.my.

 

 

HALAL INQUIRY

1. Is all Platesmith Group’s outlets are certified Halal by JAKIM Malaysia?

All our outlets are yet to be certified with Halal Status by JAKIM Malaysia. However food served at Teh Tarik Place is centrally produced in a JAKIM Halal certified facility hence it’s prepared from Halal ingredients and accordance to Halal specifications manner. In addition, all our suppliers are certified Halal by JAKIM Malaysia.

 

2. Does Platesmith Group intend to obtain for Halal certification?
Platesmith Group have planned to apply for the Halal status in future when the Management and operation team is ready for to commit fully.

 

3. Are your staffs Muslim?
At Platesmith Group, we have a number of Muslim staffs both local and foreigner working at Kitchen and Floor.

 

 

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